Customer Service

member benefits

As an exclusive Specific Beauty® Member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • Mobile Access - Shop, customize, and edit your account on the go
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many Specific Beauty® membership benefits. It automatically ships your favorite Specific Beauty® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 888-352-0733.

easy customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 2 products or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime. Click here to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Click here to see your next shipment schedule or to manage your shipping frequency.

If I choose "ship now," am I changing my frequency?

No. The "ship now" option applies only to your next auto-delivery shipment. This option is helpful if you plan to be out of town when your next shipment is due to arrive, or if you run out of your products early. We will adjust future shipment dates to accommodate your one-time "ship now" transaction, but your regular shipping frequency will not change.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime, after receiving your introductory kit. Simply shop for the product you want and select the "add to kit" button. The item will be included in your next shipment. If you want the product immediately, you can order using the "buy it now" button or you can select the "ship now" button to have the entire kit including the new product sent to you. Click here to add items to your next kit.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Specific Beauty® Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes online by going to the "My Account" tab and selecting "My Next Kit". If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 888-352-0733.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Frequently Asked Questions

I AM USING THE SPECIFIC BEAUTY REGIMEN FOR THE FIRST TIME. WHAT DO I NEED TO KNOW?
The Specific Beauty® regimen is meant to be used as daily skin care to help even skin tone, smooth texture, brighten and restore radiance. It's clinically tested and recommended for all tones, but it was specifically formulated for all women of color.
HOW QUICKLY CAN I EXPECT TO SEE RESULTS?
You should start to see smoother, more even, and radiant skin within 14 days of using Specific Beauty. Within 4 weeks, you should notice even more visible results. The appearance of more stubborn dark marks may take longer, but they will continue to visibly improve with time and continued use of the regimen. Not seeing the results you want? Give us a call at 888-352-0733.
DO YOU TEST ON ANIMALS?
Specific Beauty does not believe in animal testing.
DOES SPECIFIC BEAUTY CONTAIN HARSH CHEMICALS?
At Specific Beauty we believe that what you don’t put in your product is as important as what you do put in it, and that’s why all of our formulas are fragrance-free, alcohol-free, dye-free, Lanolin-free and cruelty-free.
WHAT CAUSES UNEVEN SKIN TONE?
Melanin, the component responsible for our rich hues and complexions, is highly reactive and can over produce pigmentation with just the slighted stimulus. Melasma is a condition often caused by hormonal changes during pregnancy or from birth control pills. In some people, melasma occurs even without obvious changes in hormones. However, in all people with melasma, this condition is aggravated by sun exposure. Finally, people with multi-hued skin tones can simply get uneven skin tone with aging. This usually starts in the 30’s and 40’s. After years of research, Specific Beauty’s Live Even® Brighter Collection is a breakthrough system that was specifically formulated to deliver a more even-toned complexion and a brighter, more supple, youthful-looking radiance.
DOES SPECIFIC BEAUTY OFFER BROAD SPECTRUM COVERAGE?
Yes, Specific Beauty Active Radiance Day Moisture SPF 30 blocks both UVA and UVB rays from the sun. It has an SPF of 30 and should be worn daily. Don't forget, even dark complexions need SPF protection!
CAN MEN USE SPECIFIC BEAUTY?
Specific Beauty can be used by men as well as women. Razor bumps and the resulting patches of hyperpigmentation can be a major concern for all men, especially those with skin of color.
DOES SUNSCREEN IN MAKEUP WORK?
Many foundations and moisturizers offer a built in SPF, but that doesn’t mean your skin is safe. You may need seven times the normal amount of foundation and fourteen times the normal amount of powder to get the SPF listed on the bottle. Protect your skin by first applying an even coat of sunscreen before you apply any makeup. Then let the sun screen soak into the skin. Follow up with your normal makeup routine.
WHY ARE GENTLE CLEANSERS IMPORTANT FOR DRY SENSITIVE SKIN?
Dry skin should be addressed with both gentle cleansers and moisturizers. The first step is choosing a gentle cleanser that will not strip the skin of its natural oils. Specific Beauty Daily Gentle Cleanser is an ultra-gentle cleanser that does not contain harsh detergents.
IS FRAGRANCE BAD FOR SENSITIVE SKIN?
Many people are allergic to fragrance, so if you have sensitive skin, it is best to avoid fragrance, especially in skin care for the face. because this is the most sensitive skin on the body. All of the products in the Specific Beauty Live Even® Brighter Collection are fragrance-free and are an excellent choice for people sensitive to fragrances.
SHOULD PARABENS BE AVOIDED IN PEOPLE WITH SENSITIVE SKIN?
Parabens are preservatives that are used in skin care products. Parabens can cause contact dermatitis which is an allergic reaction in the skin. People with sensitive skin should avoid parabens to lower the chance of a reaction to a skin care product.

contact us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Specific Beauty® Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).

EMAIL

Click here to reach
us via email.

PHONE

Call Customer
Service at:
888-352-0733

LIVE CHAT

Click here to chat
with our Customer
Service experts.